Effective Date: [16-11-2025]

Welcome to Kaakshi.com. These Terms & Conditions govern your use of our website and services provided by Kaakshi. By accessing or using the site, you agree to be bound by these Terms. If you do not accept these Terms, please do not use the site.

1. About Us

Kaakshi is an online jewellery store based in India. You may contact us at:
Email: inf@kaakshi.com

2. Use of the Website

  • You must be at least 18 years old to place an order.
  • You undertake to use the site only for lawful purposes and in compliance with these Terms.
  • We reserve the right to refuse service, cancel orders, or close accounts in our sole discretion.

3. Products & Orders

  • We aim to display our jewellery items as accurately as possible in terms of colour, size, material, and finish. However, due to screen settings, lighting, and hand-made nature, slight variations may occur.
  • All orders are subject to availability. We will notify you if an ordered item is unavailable and provide options (e.g., refund or substitution).
  • We may change or discontinue products without notice, but you will still be charged only for items you ordered and that are confirmed by us.

4. Pricing & Payment

  • Prices shown on the website are in Indian Rupees (INR) and include goods & services tax (GST) where applicable unless stated otherwise.
  • We reserve the right to modify prices at any time, but any change will not affect orders already accepted.
  • Payment must be received in full before dispatch. We accept the payment methods made available at checkout.

5. Shipping & Delivery

  • We will endeavour to ship your order prompt­ly after payment and confirmation, but delivery times are estimates only and not guaranteed.
  • Risk in the products passes to you on delivery. Title passes to you once we dispatch the products and receive full payment.
  • If you believe your delivery is late or there is a problem, please contact us at inf@kaakshi.com.

6. Returns, Exchanges & Cancellations

  • Please refer to our separate Returns Policy for full details of cancellations, returns and exchanges.
  • Unless otherwise stated, jewellery items may be returned or exchanged within [insert number] days from delivery, provided they are unused, in original condition and packaging.
  • Customised, personalised, or sale items may not be eligible for return/exchange.
  • We reserve the right to refuse a return if the item shows signs of wear, damage, or alteration beyond normal inspection.

7. Intellectual Property

  • All content on our site — including text, images, graphics, logos, button icons, software — is the property of Kaakshi or its licensors and is protected by Indian and international copyright and trademark laws.
  • You may download or print a copy of the materials for your personal non-commercial use only. Any other use (reproduction, modification, distribution) is strictly prohibited without our prior written consent.

8. User-Generated Content & Reviews

  • If you post reviews or comments on our site or social media, you grant us a non-exclusive, perpetual, royalty-free licence to use, reproduce, publish, distribute and adapt the content for promotional or other lawful purposes.
  • You agree that your contributions will not violate any third-party rights or applicable laws and will not be defamatory or offensive.

9. Limitations of Liability

  • To the fullest extent permissible under applicable law, Kaakshi and its directors, officers, employees or agents will not be liable for any indirect, incidental, special, punitive or consequential damages, or loss of profits, business, data, goodwill or other intangible losses arising out of or in connection with your access to or use of the site or products.
  • Our total liability for any claim arising under or in connection with these Terms will be limited to the amount you actually paid for the relevant product, up to a maximum of ₹[insert amount or state “cost of product”].
  • Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud or other liability which cannot be excluded under Indian law.

10. Indemnification

You agree to indemnify, defend and hold harmless Kaakshi, its affiliates, officers, directors, employees and agents (the “Indemnified Parties”) from and against any and all claims, liabilities, losses, damages, costs or expenses (including legal fees) arising out of or related to:

  • your breach or alleged breach of these Terms;
  • your violation of any law or rights of a third-party;
  • your use of the site or products, except to the extent caused by our negligence or wilful misconduct.

11. Privacy & Data Protection

Your use of the site is also governed by our Privacy Policy, which is incorporated herein by reference.

12. Changes to Terms & Conditions

We may revise these Terms at any time by posting the updated version on our site. The “Effective Date” at the top will indicate when the current version applies. By continuing to use the site after such changes, you accept the revised Terms.

13. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of India. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [insert city, e.g., Delhi].

14. Contact Information

If you have any questions about these Terms, please contact us at:
Email: inf@kaakshi.com